Dear Delta,

Dear Delta,

It wasn't that I missed my flight (well just a little bit), it was that you just didn't listen to me when I did. I am a customer. I paid money for this flight. I paid extra to fly from MSP to LSE. When I missed my flight, I ran to the next gate to ask if you could page someone to get me on the plane. The gate attendant just pointed to the phones and told me to get in line. I saw the plane drive away. When I spoke to someone on the phone, she said the only flight I could get on was the next morning. No help with a hotel and no help with a car due to bad weather. Bad weather? It is Winter in the Midwest. That is not an excuse. No snow, no ice.

Next I went to baggage to get my luggage. I mean I didn't make the flight so there was no way my luggage did. No bag. I stood in line and the people at the counter told me it would be a two hour wait for someone to find my bag and bring it out. So I took a shuttle to my hotel, which I paid for, and waited. Then I took the shuttle back to get my bag. I gave them three hours (an extra hour just in case). I looked around and no bag. I stood in line and they said it would be four hours. Picture me getting bright red angry! They said to come back. I said I already had. So I went to go get a beer but everything was closed. So I went back and got my overnight kit from them.

Inside the Skyteam overnight kit is an XL t-shirt, a toothbrush, toothpaste, brush, razor and shaving gel and deodorant. What the kit should have is dark chocolate, a couple bottles of beer, wine or liquor, socks, some Advil, playing cards, toothbrush, toothpaste, floss and a voucher for free luggage on your next flight.

So I had the shuttle driver drop me off at the hotel next door which has a bar. I had a beer and got some to go beers and cheesecake. I am used to delayed flights, emergency landings, missing flights, but what I am not used to nor do I put up with is bad customer service. Today there are too many options to choose from to be just normal. All I wanted was for someone to listen to me and make me feel like they were helping me out. The first person to do that today was the shuttle driver and the bartender.

A few years ago I had a similar experience with Delta and had not flown with them since. Looks like I am a United customer for life. Even if I have to drive a few extra hours I know it will be worth it in the end.

Treat everyone with politeness, even those who are rude to you - not because they are nice, but because you are.

It's nice to be important, but it's more important to be nice.

Never lose sight of the fact that the most important yardstick of your success will be how you treat other people - your family, friends, and coworkers, and even strangers you meet along the way. --Barbara Bush

Things Wednesday via video

Wisconsin Grape Growers Association NBC15 Interview 9-4-2009

Things Wednesday

Today I am thankful for...

1. Bubbles and not the little kid kind.
2. The gym for giving me energy and confidence to live a happy, healthy life.
3. Wisconsin.
4. Text messages at 5:00 AM from caring friends.
5. Trader Joe's for making cooking easy.
6. Red Red nail polish from Wet n Wild. So festive.

Hello suitcase

Packing my suitcase...it's time for another wine adventure to Wisconsin! You betcha. I really said Wisconsin.

I am going to spend the next year traveling around the state:

• Analyzing the current state of vineyards in Wisconsin relative to acreage, varieties grown, quantities grown and grape quality.
• Surveying wineries on Wisconsin grape purchases, bottles of accredited wines produced and retail value of those wines in 2010 and earlier.
• Identifying vineyards with grapes for sale and connect those growers with interested grape buyers (wineries).
• Developing and nurturing industry relationships that will advance the goals of this project i.e.with Wisconsin Restaurant Association and Wisconsin Grocers Association.
• Implementing the WGGA Wisconsin Wine Accreditation Program.
• And much more.

Many of you are probably wondering how this all came about. It all began on December 1st when my mother forwarded me an email from the WGGA. When I saw the Grape Marketing Coordinator position, I knew this was the job for me. A few interviews and then a major life changing decision, and I accepted the job offer last Friday. I am sad and happy at the same time.

I am off to Wisconsin and to the 2011 Wisconsin Grape Growers Annual Conference taking place on January 2-4, 2011 in Wisconsin Dells. No more long commutes (well not counting a few trips to Wisconsin and back), a quiet home office, doing what I love. This is an exciting time in my life, and I am happy to have been given this wonderful opportunity.

Things Wednesday

Today I am thankful for...

1. The talented doctors who did my mother's surgery today and removed all the cancer.
2. Being from Wisconsin, snow and all.
3. Peanut butter. It is my favorite food.
4. The Direct Sales Team and Small Package Shipping for kicking ass today and getting all the orders out.
5. That the Christmas tree is still standing.
6. Having a sushi restaurant and bar in my apartment complex.
7. Being me.

Dear Mom

Dear Mom,

Life is full of obstacles. Our road trip from Wisconsin to Oregon was a blast. Well, until we couldn't find a hotel and decided to get some shut eye at a truck stop. After moving all my stuff into my new apartment by ourselves (Yeah us!), winetasting and a trip to the Oregon coast was well deserved. Just like on the Oregon coast, there are going to be obstacles we face in life but we seem to always find a way to get through them.

Take it one step at a time. Remember that willpower is only controlled by one thing--your mind. Remember our "two" mile hike at Silver Falls State Park? You thought you wouldn't make it, but you did. Then when you made it you cried tears of joy because you had accomplished something  you never thought you could. I was so proud of you.

You are surrounded by family, friends and so much love. Although I live far, I am always close.

You are truly beautiful inside and out. Remember that. Enjoy each and every moment.

Tonight I raise a glass and toast to you.

Cancer I did not give you the right,

To invade my body and take a bite.
This is my body and with all my might,
I will prevail with one hell of a fight.
To the cancer inside, I will battle and kill.
For that is my body's God given will.
To my cancer, these words I do send.
Your life is short and near the end.
(For Lucy & all those fighting cancer)
J Joens, 10/13/05

You have taught me so much. I am thinking of you and wishing I could be there for your surgery tomorrow.

Love you so much.

Becky

Self reflection

Look left.

Self reflection. Literally.

A weekend dedicated to ME (and a Christmas tree that fell only once, high alcohol beer, cleaning, the gym, sad movies and great company).


Here is what I discovered:

1. I expect a lot of myself and of others. This applies in all facets of my life. I really believe that most people underestimate their true capabilities. If we all applied ourselves just 5% more, just think how much more we could accomplish.

2. I love to learn. After high school I went to college, after college I continued to take classes in winemaking, viticulture and Spanish. This year I graduated with a Certificate of Specialization in Enology from DMACC. Education is an important piece of me. It has shaped my life. It has guided me along. This weekend I made a concise decision to dedicate more time to further my education. A quote from John Dewey, "Education is not preparation for life; education is life itself." Right on John!

3. I am lucky to have found a career in the wine industry at a young age. Over the years, I have collected experiences and built up a wealth of knowledge. So now I am choosing to use it in the best way possible. I want to make a difference with my work, and I am not talking about a financial difference. If I can change one persons' life with my words, my advice or by my example than I know I have succeeded.

4. I am at my best when I am healthy and fit. Brent and I joined the gym last weekend and so far so good. I am a running machine. My body is sore but my mind is strong.

5. I have met the most wonderful man who balances me. I am definitely a right brain thinker: a bit random, led by feelings, see the whole picture, naturally creative, the one who dreams big. Brent is definitely a left brain thinker: logical, rational, analytical, objective. It is now crystal clear as to why certain things happened in my life. I would have never had the opportunity to meet this wonderful man. It is amazing what a little time and a clearer perspective on life can make you see.

Things Wednesday

Each Wednesday I am going to post things that I am thankful for.

Today I am thankful for...

1. Ocarina iPhone app for bringing out my musical talents and providing me with 20+minutes of stupid fun.
2. Don Crank, Assistant Winemaker at Willamette Valley Vineyards, for taking time out of his busy work schedule to forklift certify three women. His patience, sense of humor and knowledge of safety is much appreciated.
3. The good news my mother received of negative biopsy results for her second biopsy. That means she only has to have a lumpectomy on one side and a little radiation and she should be back to new.
4. Brent being home from traveling and for having the coffee maker set to brew for me at 5:00 AM this morning. Coffee...mmm.
5. Windshield wipers. There is even a documentary about the invention (Blinking Eye Wiper) called "Flash of Genius".

Skype-ing with the Rochester Family

Saturday I watched my niece and nephew sled down R Little Vineyard in Wisconsin via Skype. For the first time, in a very long time, I am grateful for technology. My niece and nephew even had a snowball fight with me by throwing snowballs at the window where the computer was faced. Winter fun without the snow. Just how I like it. Below are some of the pictures I took via Skype. I miss my family heaps and being able to spend time with them even via a computer made my day.

Welcome to Ore-gun

\

I moved to Oregon in May of 2009 with no job, no friends or family close by, and into an apartment I rented on Craigslist. Fast forward a year and a half later. I am still in Oregon, but have relocated 1 hour and 45 minutes South from where I originally landed. I have learned a lot about Oregon.

First you pronounce it Ore-gun. Not Ore-gone. I think most Midwesterners do say Ore-gone. The most popular game in grade school besides Chinese jump rope was Oregon Trail. Using the space bar and arrow keys to hunt for food was amusing and challenging.

Out here the trees are bigger. Well, that was the first comment my mother made when we arrived here from our 30+ hour road trip from Wisconsin. Oregon is a lot like Wisconsin. It has dairy farms, vineyards, corn, rivers, nice people and cheese. And of course lots of Christmas trees and they are a lot cheaper than in the Midwest!

Snow stops everything. When it snows here everything shuts down. People have studded tires on their cars, and there are a limited number of snow plows and salt/dirt trucks. In the Midwest everyone jumps on their tractors to clear the roads so you can make it into work. Brings back the time when I moved back from California to Wisconsin. My Dad and I had driven cross country without an incident (Well an unexpected ice storm in Texas didn't stop us for too long. We had some excellent Mexican food in Amarillo, a quick nap and continued on our way.). It was a long trip, and we finally made it to the driveway. Home sweet home until I slid my Xterra and U-Haul into the ditch. It was 4 AM. We woke Grandma and Grandpa up because my Dad had to fire up the tractor to pull out the Xterra and U-Haul. Hey it was just my way of letting everyone know I was home.

Oregon is known for award winning wines and micro brews. Just another perk of living here. Not to forget the wonderful farm to fork restaurants in Portland, Dundee, McMinnville and Eugene to name a few.

When I changed my drivers license and license plates from Wisconsin to Oregon, I ended up with a license plate that read 353 EUG. Get it? I live in Eugene. How cool is that? I couldn't have asked for a better license plate.

There is still a lot of Oregon I hope to explore: Crater Lake, Southern Oregon wineries, the rest of the Brew-ha guide, crabbing on the coast. Oregon, you have been a great place to live thus far. Sorry suitcase, you will have to deal with the Oregon terrain for the time being. 

Reposted: Don't be scared of a little wine tasting by: Liz MacGahan

To view the article on Discover Yamhill Valley website click below:
Don't be scared of a little wine tasting

Don't be scared of a little wine tasting
By LIZ MACGAHAN
For Discover Yamhill Valley

Go ahead … spit it out!

No really. Wine tasting novices may find this advice suspect, since polite people are told not to spit in public. Then, suddenly, a situation arises in which it’s expected. Uncomfortable, isn’t it?

But spittoons and dump buckets are part of the tasting room experience.

New to wine? Tasting rooms are a great place to learn. It’s a welcoming experience, it’s fun and ever so delicious. Never been? Chances are, you aren’t the only newbie there. The people who pour in Yamhill Valley are here to help you get comfortable.

Allan Carter of Domaine Serene wants you to ask tons of questions. In fact, the Domaine Serene tasting room is set up to encourage this, with a smattering of tables instead of a single bar, giving tasters better access to the pourers. Those people are there to tell you about the wine, so ask away.

Becky Rochester of Willamette Valley Vineyards offers an important piece of advice: “Be adventurous.” The purpose of a tasting room is to have “your perception of wine educated.” Try everything that’s on offer, she says. For example, don’t turn down a flight of Rieslings because you expect them to be sweet; not all of them are.

But if what you’re offered isn’t something you’re dying to drink a lot of, dump it out. She won’t mind. Neither will Linda Lenyo of Twelve.

“We’re really, truly not offended by people using the dump and spit buckets,” Lenyo says. “We respect that everyone’s tastes are unique.” She would rather you walk out of her tasting room on Third Street in McMinnville thinking, “that was fun but not for me,” than leave feeling uncomfortable.

Maria Stuart of R. Stuart and Co. Wine Bar echoes the pro-dumping-out-wine sentiment. “It is definitely, completely appropriate. Wine professionals spit when they taste,” she says.

Sometimes those tasting room pours can look a little generous. Wasteful though it may seem, leave your glass on the bar and let ’em pour. You can dump it out later if you can’t finish. As Stuart explains, “you need to get enough wine in the glass to get the sensory experience. Take a moment, enjoy it, and pour the rest out” if you need to. It takes between one and two ounces in the glass to give a taster a fair idea of what the grape has to offer.

Comfortable with the idea of dumping out wine? Ready to find out what the 2008 and 2009 wines are like? Good. Let’s move on. Yamhill Valley wine professionals generously shared their tasting room advice at right.

Do
• Do realize the person pouring may know a lot about that wine. People are often “pleasantly surprised by the fact that they’re talking to people who are intimately connected to the wine they’re pouring,” Lenyo says.
• Do call ahead, particularly if you’re bringing a large group.
• Do buy a bottle if the tasting is free. Don’t be shy to pick the cheapest one. Spring for about $15. If you’re in a group, it’s a real bargain. If you were paying for a tasting, you’d be expected to shell out $5-20 a head.
• Do bring a notepad and pen. Most wineries will give you a tasting list and something to write with, but it doesn’t hurt to be prepared.
• Do have a designated driver – because you’ll likely be offered 4-6 wines to sample.
• Do skip the lipstick. It’s really hard to clean from the rim of the glass. Plus, you look so pretty without it.
• Do ask questions. As Maria Stuart says, “if you know nothing about wine, you should feel comfortable asking questions.” Allan Carter echoes the sentiment: “The person pouring isn’t doing it for the money. They’re doing it because they love wine and love to talk about it.”

Don't
• Don’t wear perfume, cologne or any strong fragrances. Other tasters may be sensitive to smells and it could kill their experience.
• Don’t bring along coffee. You just won’t get the full flavor of the wine.
• Don’t chew gum.
• Don’t smoke. Sure, sure – we’re worried about your health. But, really, it’s about your tastebuds.
• Don’t be offended if you’re asked to show ID.
• Don’t pull away a glass to prevent a pour, or pop your glass upward to stop a pour in progress. It’s really hard to pour wine into a moving target. And that’s such a nice shirt. Let’s not ruin it.